Join the Cap au Leste family today. We're waiting for you!
Guest Service Agent
At the intersection of hospitality, management, and human interaction, the role of Guest Service Agent is at the heart of the guest experience. You’ll be the first smile guests see when they arrive… and the last memory they have when they leave!
Your Responsibilities
- Greet guests and handle check-in and check-out procedures;
- Sell activities, packages, and additional services to customers on-site;
- Organize their stay (restaurant meals, activities) and manage individual reservations (by phone, email, and online platforms);
- Manage payments and billing;
- Respond to requests, phone calls, and emails; provide customer follow-up during their stay;
- Ensure effective communication between departments; assist customers when problems arise.
Required Skills and Experience
- Excellent oral and written communication skills; knowledge of multiple languages is preferred;
- Comfortable interacting with customers, sales skills, proficiency with office software, and a team player;
- Similar experience preferred (with or without a degree in tourism);
Working at the Auberge du Cap au Leste means...
To be the first face customers see on the shores of the Saguenay Fjord.
Ongoing recruitment — submit your application at any time.
Salary to be negotiated based on experience
Send your resume to rh@capauleste.com
Form
Guest Service Agent
Fill out the form below to be among the first lucky ones selected to join our extended family.
