{"id":14395,"date":"2026-07-07T09:09:48","date_gmt":"2026-07-07T13:09:48","guid":{"rendered":"https:\/\/capauleste.com\/jobs-saguenay\/director-of-housing\/"},"modified":"2026-07-08T13:43:24","modified_gmt":"2026-07-08T17:43:24","slug":"director-housing","status":"publish","type":"page","link":"https:\/\/capauleste.com\/en\/jobs-saguenay\/director-housing\/","title":{"rendered":"Director of Housing"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"14395\" class=\"elementor elementor-14395 elementor-14229\">\n\t\t\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-bdd7054 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"bdd7054\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-no\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-f24e1a1\" data-id=\"f24e1a1\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-95ac6fd elementor-widget elementor-widget-cs_title\" data-id=\"95ac6fd\" data-element_type=\"widget\" data-widget_type=\"cs_title.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\n        <div class=\"cs-title-wrap text-center\">\t            <div class=\"cs-subtitle-wrap\"><span class=\"cs-subtitle\">Join the Cap au Leste family today. We're waiting for you!   <\/span><\/div>\t            <h4 class=\"cs-title\">\n\t                Director of Housing\t            <\/h4>\t            <div class=\"cs-title-text\">\n\t                <p>The Accommodations Director oversees the teams that shape the guest experience on-site: front desk, housekeeping, maintenance, and activities. The person in this role is responsible for ensuring the Auberge\u2019s quality standards and providing a warm and professional welcome at every stage of the guest\u2019s stay. <\/p>\n\t            <\/div>        <\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-ed72b6c elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"ed72b6c\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-no\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-66 elementor-top-column elementor-element elementor-element-c4c0380\" data-id=\"c4c0380\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-de4fb38 elementor-widget elementor-widget-heading\" data-id=\"de4fb38\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Your Responsibilities<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-d76770b elementor-widget elementor-widget-cs_list\" data-id=\"d76770b\" data-element_type=\"widget\" data-widget_type=\"cs_list.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\n            <ul class=\"cs-list cs-list-type-unordered\">                <li>                        <span class=\"list-icon color-primary\">\n                            <i aria-hidden=\"true\" class=\"fas fa-circle\"><\/i>                        <\/span>                    <span class=\"list-content\">Oversee day-to-day accommodation operations and be responsible for welcoming guests and handling requests during their stay;<\/span>                <\/li>                <li>                        <span class=\"list-icon color-primary\">\n                            <i aria-hidden=\"true\" class=\"fas fa-circle\"><\/i>                        <\/span>                    <span class=\"list-content\">Establish standards for cleanliness, comfort, and guest service, and ensure that staff follow them;<\/span>                <\/li>                <li>                        <span class=\"list-icon color-primary\">\n                            <i aria-hidden=\"true\" class=\"fas fa-circle\"><\/i>                        <\/span>                    <span class=\"list-content\">Foster a culture of warm and professional customer service among all hospitality teams;<\/span>                <\/li>                <li>                        <span class=\"list-icon color-primary\">\n                            <i aria-hidden=\"true\" class=\"fas fa-circle\"><\/i>                        <\/span>                    <span class=\"list-content\">Coordinate logistical arrangements for groups, tour buses, and weddings on site;<\/span>                <\/li>                <li>                        <span class=\"list-icon color-primary\">\n                            <i aria-hidden=\"true\" class=\"fas fa-circle\"><\/i>                        <\/span>                    <span class=\"list-content\">Oversee the preventive and corrective maintenance of buildings, performed by the maintenance team;<\/span>                <\/li>                <li>                        <span class=\"list-icon color-primary\">\n                            <i aria-hidden=\"true\" class=\"fas fa-circle\"><\/i>                        <\/span>                    <span class=\"list-content\">Recruit, supervise, and develop front-of-house staff (reception, housekeeping, maintenance, activities);<\/span>                <\/li>                <li>                        <span class=\"list-icon color-primary\">\n                            <i aria-hidden=\"true\" class=\"fas fa-circle\"><\/i>                        <\/span>                    <span class=\"list-content\">Work with senior management to set priorities and monitor performance indicators.<\/span>                <\/li>            <\/ul>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-183d1f5 elementor-widget elementor-widget-heading\" data-id=\"183d1f5\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Required Skills and Experience<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-c00aa56 elementor-widget elementor-widget-cs_list\" data-id=\"c00aa56\" data-element_type=\"widget\" data-widget_type=\"cs_list.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\n            <ul class=\"cs-list cs-list-type-unordered\">                <li>                        <span class=\"list-icon color-primary\">\n                            <i aria-hidden=\"true\" class=\"fas fa-circle\"><\/i>                        <\/span>                    <span class=\"list-content\">Experience in operational management in the tourism or hospitality industry (3 to 5 years);<\/span>                <\/li>                <li>                        <span class=\"list-icon color-primary\">\n                            <i aria-hidden=\"true\" class=\"fas fa-circle\"><\/i>                        <\/span>                    <span class=\"list-content\">Experience supervising multiple teams, including seasonal staff;<\/span>                <\/li>                <li>                        <span class=\"list-icon color-primary\">\n                            <i aria-hidden=\"true\" class=\"fas fa-circle\"><\/i>                        <\/span>                    <span class=\"list-content\">Good knowledge of reservation systems (Reservit or equivalent);<\/span>                <\/li>                <li>                        <span class=\"list-icon color-primary\">\n                            <i aria-hidden=\"true\" class=\"fas fa-circle\"><\/i>                        <\/span>                    <span class=\"list-content\">Inspiring leadership, organizational skills, independence, and a hands-on approach;<\/span>                <\/li>                <li>                        <span class=\"list-icon color-primary\">\n                            <i aria-hidden=\"true\" class=\"fas fa-circle\"><\/i>                        <\/span>                    <span class=\"list-content\">A strong customer focus and a constant commitment to service quality;<\/span>                <\/li>                <li>                        <span class=\"list-icon color-primary\">\n                            <i aria-hidden=\"true\" class=\"fas fa-circle\"><\/i>                        <\/span>                    <span class=\"list-content\">Proficiency in French; English is a plus.<\/span>                <\/li>            <\/ul>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-2b6a982 elementor-widget elementor-widget-heading\" data-id=\"2b6a982\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Working at the Auberge du Cap au Leste means...<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-9cb7efc elementor-widget elementor-widget-cs_title\" data-id=\"9cb7efc\" data-element_type=\"widget\" data-widget_type=\"cs_title.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\n        <div class=\"cs-title-wrap\">\t            <div class=\"cs-title-text\">\n\t                <p>Join a rapidly growing team where organization and continuous improvement are part of everyday life.<\/p>\n<p><strong>Executive position, permanent, full-time.<\/strong><\/p>\n<p><strong>Salary to be negotiated based on experience<\/strong><\/p>\n<p><strong>Send your resume as soon as possible\u2014no later than July 20\u2014to <a href=\"mailto:rh@capauleste.com\">rh@capauleste.com<\/a><\/strong><\/p>\n\t            <\/div>        <\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-33 elementor-top-column elementor-element elementor-element-76df64d\" data-id=\"76df64d\" data-element_type=\"column\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-5ded312 elementor-widget elementor-widget-cs_title\" data-id=\"5ded312\" data-element_type=\"widget\" data-widget_type=\"cs_title.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\n        <div class=\"cs-title-wrap\">\t            <div class=\"cs-subtitle-wrap\"><span class=\"cs-subtitle\">Form<\/span><\/div>\t            <h6 class=\"cs-title\">\n\t                Director of Housing\t            <\/h6>        <\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-7dffbf9 elementor-widget elementor-widget-cs_title\" data-id=\"7dffbf9\" data-element_type=\"widget\" data-widget_type=\"cs_title.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\n        <div class=\"cs-title-wrap\">\t            <div class=\"cs-title-text\">\n\t                <p>Fill out the form below to be among the first lucky ones selected to join our extended family.<\/p>\n\t            <\/div>        <\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-05db1e0 elementor-widget elementor-widget-cs_form_cf7\" data-id=\"05db1e0\" data-element_type=\"widget\" data-widget_type=\"cs_form_cf7.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t            <div class=\"cs-form-cf7 placeholder-normal\">\n                <div class=\"cs-form-cf7-wrap\">\n<div class=\"wpcf7 no-js\" id=\"wpcf7-f14392-o1\" lang=\"en-US\" dir=\"ltr\" data-wpcf7-id=\"14392\">\n<div class=\"screen-reader-response\"><p role=\"status\" aria-live=\"polite\" aria-atomic=\"true\"><\/p> <ul><\/ul><\/div>\n<form action=\"\/en\/wp-json\/wp\/v2\/pages\/14395#wpcf7-f14392-o1\" method=\"post\" class=\"wpcf7-form init\" aria-label=\"Contact form\" novalidate=\"novalidate\" data-status=\"init\">\n<div style=\"display: none;\">\n<input type=\"hidden\" name=\"_wpcf7\" value=\"14392\" \/>\n<input type=\"hidden\" name=\"_wpcf7_version\" value=\"6.0.3\" \/>\n<input type=\"hidden\" name=\"_wpcf7_locale\" value=\"en_US\" \/>\n<input type=\"hidden\" name=\"_wpcf7_unit_tag\" value=\"wpcf7-f14392-o1\" \/>\n<input type=\"hidden\" name=\"_wpcf7_container_post\" value=\"0\" \/>\n<input type=\"hidden\" name=\"_wpcf7_posted_data_hash\" value=\"\" \/>\n<input type=\"hidden\" name=\"_wpcf7_recaptcha_response\" value=\"\" \/>\n<\/div>\n<p><label class=\"select-job\" for=\"select-job\" style=\"display: none;\"><br \/>\n<span class=\"wpcf7-form-control-wrap\" data-name=\"mc4wp-SUJET\"><input size=\"40\" maxlength=\"400\" class=\"wpcf7-form-control wpcf7-text wpcf7-validates-as-required\" id=\"select-job\" aria-required=\"true\" aria-invalid=\"false\" value=\"Hosting Director\" type=\"text\" name=\"mc4wp-SUJET\" \/><\/span> <\/label>\n<\/p>\n<p><label> Name (required)<br \/>\n<span class=\"wpcf7-form-control-wrap\" data-name=\"your-name\"><input size=\"40\" maxlength=\"400\" class=\"wpcf7-form-control wpcf7-text wpcf7-validates-as-required\" aria-required=\"true\" aria-invalid=\"false\" value=\"\" type=\"text\" name=\"your-name\" \/><\/span> <\/label>\n<\/p>\n<p><label> E-mail (required)<br \/>\n<span class=\"wpcf7-form-control-wrap\" data-name=\"your-email\"><input size=\"40\" maxlength=\"400\" class=\"wpcf7-form-control wpcf7-email wpcf7-validates-as-required wpcf7-text wpcf7-validates-as-email\" aria-required=\"true\" aria-invalid=\"false\" value=\"\" type=\"email\" name=\"your-email\" \/><\/span> <\/label>\n<\/p>\n<p><label for=\"your-message\"> Message<br \/>\n<span class=\"wpcf7-form-control-wrap\" data-name=\"mc4wp-MESSAGE\"><textarea cols=\"40\" rows=\"10\" maxlength=\"2000\" class=\"wpcf7-form-control wpcf7-textarea\" id=\"your-message\" aria-invalid=\"false\" name=\"mc4wp-MESSAGE\"><\/textarea><\/span> <\/label>\n<\/p>\n<p><label> <strong>C.V.<\/strong> (Upload your files here)<br \/>\n<span class=\"wpcf7-form-control-wrap\" data-name=\"fichiers-du-client\"><input size=\"40\" class=\"wpcf7-form-control wpcf7-drag-n-drop-file d-none\" aria-invalid=\"false\" type=\"file\" multiple=\"multiple\" data-name=\"fichiers-du-client\" data-type=\"jpg|jpeg|png|pdf\" data-limit=\"10240000\" data-min=\"1\" data-id=\"14392\" data-version=\"free version 1.3.8.7\" accept=\".jpg, .jpeg, .png, .pdf\" \/><\/span> <\/label>\n<\/p>\n<p><!-- Mailchimp for WordPress v4.10.1 - https:\/\/www.mc4wp.com\/ --><input type=\"hidden\" name=\"_mc4wp_subscribe_contact-form-7\" value=\"0\" \/><span class=\"mc4wp-checkbox mc4wp-checkbox-contact-form-7 \"><label><input type=\"checkbox\" name=\"_mc4wp_subscribe_contact-form-7\" value=\"1\" checked=\"checked\"><span>&nbsp;Subscribe and receive our offers!<\/span><\/label><\/span><!-- \/ Mailchimp for WordPress -->\n<\/p>\n<p><input name=\"_mc4wp_lists[]\" type=\"hidden\" value=\"a3b1b1a5e4\" \/>\n<\/p>\n<p><input class=\"wpcf7-form-control wpcf7-submit has-spinner\" id=\"form-fr\" type=\"submit\" value=\"Send\" \/>\n<\/p><input type='hidden' class='wpcf7-pum' value='{\"closepopup\":false,\"closedelay\":0,\"openpopup\":false,\"openpopup_id\":0}' \/><div class=\"wpcf7-response-output\" aria-hidden=\"true\"><\/div>\n<\/form>\n<\/div>\n<\/div>\n            <\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>Join the Cap au Leste family today. We&#8217;re waiting for you! Director of Housing The Accommodations Director oversees the teams that shape the guest experience on-site: front desk, housekeeping, maintenance, and activities. The person in this role is responsible for ensuring the Auberge\u2019s quality standards and providing a warm and professional welcome at every stage &#8230;<\/p>\n","protected":false},"author":5,"featured_media":0,"parent":6495,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"template-wide-content.php","meta":{"cozystay_single_page_hide_site_header":"","cozystay_single_page_site_header_source":"","cozystay_single_page_custom_site_header":"0","cozystay_single_page_custom_sticky_site_header":"0","cozystay_single_page_hide_page_title":"on","cozystay_single_page_header_section_size":"","cozystay_single_page_header_background_color":"","cozystay_single_page_header_background_position_x":"center","cozystay_single_page_header_background_position_y":"center","cozystay_single_page_header_background_size":"cover","cozystay_single_page_header_background_repeat":"off","cozystay_single_page_header_background_scroll":"on","cozystay_single_page_header_text_color":"","cozystay_single_page_header_show_breadcrumb":"","cozystay_single_page_site_footer_hide_main":"","cozystay_single_custom_site_footer_main_source":"","cozystay_single_custom_site_footer_main":"0","cozystay_single_page_site_footer_hide_above":"","cozystay_single_custom_site_footer_above_source":"","cozystay_single_custom_site_footer_above":"0","cozystay_single_page_site_footer_hide_instagram":"","cozystay_single_page_site_footer_hide_bottom":"","cozystay_single_custom_mobile_menu_source":"","cozystay_single_custom_mobile_menu":"0","cozystay_single_custom_mobile_menu_animation":"","cozystay_single_custom_mobile_menu_width":"","cozystay_single_custom_mobile_menu_custom_width":375,"footnotes":""},"class_list":["post-14395","page","type-page","status-publish","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v24.4 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Director of Housing - Cap au Leste<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/capauleste.com\/en\/jobs-saguenay\/director-housing\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Director of Housing - Cap au Leste\" \/>\n<meta property=\"og:description\" content=\"Join the Cap au Leste family today. 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The person in this role is responsible for ensuring the Auberge\u2019s quality standards and providing a warm and professional welcome at every stage ...\" \/>\n<meta property=\"og:url\" content=\"https:\/\/capauleste.com\/en\/jobs-saguenay\/director-housing\/\" \/>\n<meta property=\"og:site_name\" content=\"Cap au Leste\" \/>\n<meta property=\"article:modified_time\" content=\"2026-07-08T17:43:24+00:00\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:label1\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data1\" content=\"2 minutes\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\/\/schema.org\",\"@graph\":[{\"@type\":\"WebPage\",\"@id\":\"https:\/\/capauleste.com\/en\/jobs-saguenay\/director-housing\/\",\"url\":\"https:\/\/capauleste.com\/en\/jobs-saguenay\/director-housing\/\",\"name\":\"Director of Housing - Cap au Leste\",\"isPartOf\":{\"@id\":\"https:\/\/capauleste.com\/en\/#website\"},\"datePublished\":\"2026-07-07T13:09:48+00:00\",\"dateModified\":\"2026-07-08T17:43:24+00:00\",\"breadcrumb\":{\"@id\":\"https:\/\/capauleste.com\/en\/jobs-saguenay\/director-housing\/#breadcrumb\"},\"inLanguage\":\"en-US\",\"potentialAction\":[{\"@type\":\"ReadAction\",\"target\":[\"https:\/\/capauleste.com\/en\/jobs-saguenay\/director-housing\/\"]}]},{\"@type\":\"BreadcrumbList\",\"@id\":\"https:\/\/capauleste.com\/en\/jobs-saguenay\/director-housing\/#breadcrumb\",\"itemListElement\":[{\"@type\":\"ListItem\",\"position\":1,\"name\":\"Home\",\"item\":\"https:\/\/capauleste.com\/en\/\"},{\"@type\":\"ListItem\",\"position\":2,\"name\":\"Jobs\",\"item\":\"https:\/\/capauleste.com\/en\/jobs-saguenay\/\"},{\"@type\":\"ListItem\",\"position\":3,\"name\":\"Director of Housing\"}]},{\"@type\":\"WebSite\",\"@id\":\"https:\/\/capauleste.com\/en\/#website\",\"url\":\"https:\/\/capauleste.com\/en\/\",\"name\":\"Cap au Leste\",\"description\":\"Auberge nature\",\"publisher\":{\"@id\":\"https:\/\/capauleste.com\/en\/#organization\"},\"potentialAction\":[{\"@type\":\"SearchAction\",\"target\":{\"@type\":\"EntryPoint\",\"urlTemplate\":\"https:\/\/capauleste.com\/en\/?s={search_term_string}\"},\"query-input\":{\"@type\":\"PropertyValueSpecification\",\"valueRequired\":true,\"valueName\":\"search_term_string\"}}],\"inLanguage\":\"en-US\"},{\"@type\":\"Organization\",\"@id\":\"https:\/\/capauleste.com\/en\/#organization\",\"name\":\"Cap au Leste\",\"url\":\"https:\/\/capauleste.com\/en\/\",\"logo\":{\"@type\":\"ImageObject\",\"inLanguage\":\"en-US\",\"@id\":\"https:\/\/capauleste.com\/en\/#\/schema\/logo\/image\/\",\"url\":\"https:\/\/capauleste.com\/wp-content\/uploads\/2024\/12\/cropped-capauleste-583\u200a\u00d7\u200a168.png\",\"contentUrl\":\"https:\/\/capauleste.com\/wp-content\/uploads\/2024\/12\/cropped-capauleste-583\u200a\u00d7\u200a168.png\",\"width\":583,\"height\":168,\"caption\":\"Cap au Leste\"},\"image\":{\"@id\":\"https:\/\/capauleste.com\/en\/#\/schema\/logo\/image\/\"}}]}<\/script>\n<!-- \/ Yoast SEO plugin. -->","yoast_head_json":{"title":"Director of Housing - Cap au Leste","robots":{"index":"index","follow":"follow","max-snippet":"max-snippet:-1","max-image-preview":"max-image-preview:large","max-video-preview":"max-video-preview:-1"},"canonical":"https:\/\/capauleste.com\/en\/jobs-saguenay\/director-housing\/","og_locale":"en_US","og_type":"article","og_title":"Director of Housing - Cap au Leste","og_description":"Join the Cap au Leste family today. We&#8217;re waiting for you! Director of Housing The Accommodations Director oversees the teams that shape the guest experience on-site: front desk, housekeeping, maintenance, and activities. 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